Contact PERSOM
For questions about the website or PERSOM app, contact support@persom.wine.
PERSOM is in development for iPhone. This page provides a contact point now and general guidance for Apple-billed subscriptions when available. It does not announce the app’s release or a current purchase offer.
Tell us what you were trying to do, what happened and, for an app issue, the app version, iOS version and device model if available. A relevant screenshot can help, but it is optional. Remove unrelated personal information before sending it. Do not send passwords, full payment-card details or identity documents.
Contacting us is voluntary. We need a reply address and enough information to understand the request; other details are optional. We use your message to respond, investigate the issue and keep relevant correspondence. Our email provider processes delivery, and relevant details may be shared with a technical provider or adviser when needed to resolve the request. Without enough information, assistance may be limited. For access, correction or deletion questions, contact privacy@persom.wine. Read the Privacy Policy.
Subscriptions
PERSOM’s intended purchase channel is Apple’s App Store. This website does not sell subscriptions or collect payment-card details. Any price, trial and billing interval must be checked on the actual purchase screen.
To manage an Apple-billed subscription on iPhone, open Settings, tap your name, then Subscriptions, and select the relevant subscription. Apple’s subscription cancellation instructions cover the available devices and regional differences.
If a free or discounted trial is offered and you do not want it to renew, Apple advises cancelling at least 24 hours before the trial ends. Check the terms of the actual offer. Deleting PERSOM or requesting account deletion does not cancel an Apple-billed subscription.
Purchase restoration
If an Apple-billed purchase is not recognised, check that you are signed in to the Apple Account used to buy it. Use the app’s purchase-restoration option when available. If access is still missing, contact support@persom.wine and describe the issue. Apple also provides purchase-restoration guidance.
Restoration checks an existing purchase; it should not require buying the same entitlement again. Do not send us your Apple Account password or payment credentials.
Refund requests
For purchases billed by Apple, request a refund through reportaproblem.apple.com using the Apple Account associated with the purchase. Review Apple’s refund instructions if you cannot find the charge or need help.
Apple assesses requests under its applicable terms and local consumer law. Refund eligibility varies, and your mandatory consumer rights remain unaffected.
Account and deletion
For help with access, contact support@persom.wine. For access to, correction of or deletion of personal information, contact privacy@persom.wine. Explain the request and provide only the information needed to locate it. We may need proportionate verification before disclosing or removing information.
Account deletion, removal of saved information, subscription cancellation and uninstalling the app are separate actions. A request about one should not be assumed to complete the others. If you want both data deletion and subscription cancellation, request deletion from PERSOM and separately manage the subscription through Apple.
Wine information and accessibility
To report an incorrect wine identification or recommendation, include the relevant wine name and a brief description. A redacted screenshot is optional. Confirm ingredients and allergens directly with the venue or producer; PERSOM is not an allergen-safety or bottle-authenticity service.
If you cannot read or use part of the website, contact support@persom.wine, identifying the page and the difficulty. This contact route is also available for feedback from people using assistive technology.
For contractual or intellectual-property matters, contact legal@persom.wine. Company identification is in the Legal Notice.